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Date → 17 • March • 2023

Author → Yannick Haymann

Cloud transformation, change management and exit strategy – A holistic approach.

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Digitization

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Cloud transformation strategy is a critical factor in the success of an organization looking to move parts of its IT infrastructure to the cloud. To achieve the best possible results, it is important that this strategy includes both the adoption of cloud services such as Microsoft 365 and Microsoft Teams and the exit component. The exit strategy in the course of the transformation to the cloud can be seen as analogous to a prenuptial agreement before the wedding ceremony, not particularly romantic, but definitely a building block of risk management – in the case of marriage, of course, I say this with a certain tongue in cheek. In addition, special attention should be paid to change management and user support by an enablement manager to ensure sustainable use of the new solutions. After all, a software solution stands and falls with the use of the user and the added value in terms of mobility and collaboration of solutions such as Microsoft 365 requires an adaptation of work processes.

The cloud transformation strategy should first include a comprehensive analysis of the existing IT infrastructure and business processes. The focus should be on how cloud solutions can be integrated into the existing system to increase efficiency and scalability. For example, integrating Microsoft 365 and Microsoft Teams can significantly improve collaboration, communication, and productivity within the company.

At the same time, it is important to consider the exit component as an integral part of the cloud transformation strategy. This ensures that in the event of changes in business requirements, regulatory mandates, or technological advances, the company is able to smoothly relocate or exit its cloud usage altogether. A solid exit strategy helps maintain business operations and ensure the security of the company’s data.

Another critical aspect of the cloud transformation strategy is change management. Adopting new technologies and ways of working can be very challenging for employees. It is therefore important to actively involve users in the transformation process and provide them with the support and training they need to use the new solutions effectively and sustainably. An enablement manager plays a crucial role here and can show individual teams how to use modern applications efficiently. At best, interested employees develop into internal heroes in this process and support their own colleagues in the sustainable use of modern cloud-based tools.

The enablement manager is responsible for communicating and implementing the cloud transformation strategy within the company. He or she should ensure that employees are aware of the benefits of cloud solutions and receive the necessary training to optimize their use. The enablement manager’s responsibilities include:

1. developing and delivering training programs and workshops tailored to the needs of different user groups.

2. providing resources and support to help employees transition to cloud technology.

3. Continuously monitoring and improving user adoption and satisfaction related to cloud solutions.

By integrating the exit component and taking change management into account, as well as accompanying the users with an enablement manager, the cloud transformation strategy creates a solid foundation for the success of the company with transparent and thereby calculable risks.

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