You don't have the necessary expertise in-house for every IT challenge? Our Co-Managed Services offer the solution. The concept of Co-Managed Services was developed as an ideal complement to your internal resources. Simply book the desired services from our portfolio and our IT experts will take care of your tasks. Demand-oriented, flexible and quite uncomplicated.
Flexible solutions for IT managers.
Intercepting peak loads of your IT team.
Expansion of your software business model through services.
Depth expertise available on demand for your IT team.
The Co-Managed IT concept is designed to support internal IT departments on a needs-based basis and in a spirit of partnership. Our experts see themselves as an "extended workbench" and flexibly absorb workload peaks.
Achieving the best performance together.
Our system engineers work hand in hand with your IT department and provide measurable relief through proactive collaboration.
Through contingencies and an SLA, our experts provide flexible but reliable support to your team. Whether short-term staff shortages or planned upgrades, you can count on us.
To avoid negative effects on the operational business, we are happy to provide flexible support in the event of staff shortages or short-term changes in staff composition.
The strength of an internal IT department lies in deep knowledge of the operational applications. Our infrastructure experts are happy to assist with complex operations such as migrations or infrastructure upgrades.
Frequently asked questions
In this concept, our technicians support internal IT departments in both day-to-day business and technical challenges and integrate themselves as a flexible part of the existing team. Through joint documentation and regular jour fixe, the internal IT management can deploy our specialists as needed and always has full control over all work.
IT departments are often understaffed due to the prevailing shortage of skilled workers and have to support a large number of complex systems. Despite these circumstances, managed services are not always the right answer for every company. That's why we offer the flexibility of a service provider combined with the collegiality and integrity of an internal team.
The CoManaged.IT concept of Sysfacts AG is characterized by the use of selected tools for joint success. To ensure a meaningful and agile support, a common documentation forms the basis of the cooperation. With the help of remote maintenance & monitoring tools infrastructures or individual systems can be pro-actively monitored and managed if necessary.