Hardware and storage
We maintain servers and storage systems, resolve hardware faults and coordinate maintenance and replacements with vendors and service providers. We plan capacity and hardware refreshes with your IT team.
SYSFACTS OPERATIONS · Infrastructure operations
We operate your infrastructure on your behalf.
Your systems remain yours: on your premises, in space you rent from a data centre provider, or with Sysfacts Advanced Colocation. We take care of operations within the agreed scope. You do not need to relocate your systems or switch to hosting.
Discuss your operational needs YOUR INFRASTRUCTURE · YOUR CHOICE OF LOCATION
Your sites
Server rooms and your own data centres
Your chosen data centre
With your chosen provider
SYSFACTS OPERATES YOUR INFRASTRUCTURE
Our team handles the agreed operational tasks at these locations.
SFOC
You stay informed, coordinate work with us and approve changes.
SERVICE SCOPE
We can manage your entire infrastructure.
If required, we take on the full operation of your infrastructure: hardware, networking, platforms, high availability and backups. SFOC is the shared tool your team and ours use to plan, manage and monitor operations centrally.
Networking and connectivity
We operate switches, firewalls and the connections between your systems and sites. This includes configuration changes, updates and resolving connectivity issues.
Platform and high availability
We manage virtualisation and clusters, monitor their health and maintain configurations for component failures. We plan and document maintenance and agreed failover tests with your IT team.
Maintenance, incidents and changes
Our team reviews alerts, installs updates and handles incidents. We prepare changes and implement them after approval. Responsibilities, maintenance windows and escalation paths are agreed in advance.
Backup and recovery
We monitor backup jobs, resolve errors and adapt backups as your environment changes. Agreed recovery tests verify that the required data and systems can be restored.
Plan and manage operations centrally with SFOC
SFOC brings together systems, dependencies, maintenance, changes and projects. Follow our progress, agree priorities and schedules with us, and approve changes. Contracts, support hours and service records are available in the same place.
Together, we define the systems and tasks we take on, including whether guest operating systems and business applications are covered. Service hours, response arrangements and escalation paths are agreed.
SECURITY ADVISORIES IN SFOC
Which security advisory affects your IT?
SFOC automatically monitors security advisories for the products in your infrastructure. Your team no longer has to match each advisory against the system inventory manually. We assess the advisories and agree any necessary action with you.
- 01
Match automatically
SFOC matches security advisories to the products in use and potentially affected assets.
- 02
Assess relevance
Actively exploited vulnerabilities are prioritised. Our team checks whether your systems are affected.
- 03
Track action
An advisory can lead to a change. Decisions and assessments of the affected assets are documented.
Review and approve planned changes.
Pending decisions show the associated request and planned time window. Your IT team can see which approvals are still needed.
Coordinate maintenance with your business teams.
The calendar brings together maintenance windows and planned work. Filters by system, site and type help your IT team identify relevant dates and coordinate with business teams.
ONBOARDING
Before onboarding
We can help you select a data centre and build your infrastructure, then take over operations. Responsibilities, documentation and processes carry forward. We also onboard existing environments following an assessment.
Understand your starting pointSYSFACTS OPERATIONS
We agree responsibilities before operations begin.
The proposal separates infrastructure resources, ongoing support and additional work. You can see what is included and what requires a separate order.
Our shared service framework
THE FIRST STEP
Discuss your operational needs
We discuss your systems, current responsibilities and required service hours. This determines what we need to assess before making a specific proposal.
A short description is enough. You do not need technical documents for the initial enquiry.